Frequently Asked Questions
Everything you're probably wondering before you buy.
Is each bag really one of a kind?
Yes. We don't make variants or restock a sold design, so once a piece sells, that exact bag is gone for good.
Where do you ship?
We currently ship within Cyprus only, via ACS Courier, either to a pickup point/locker or directly to your door.
How long does shipping take?
Orders are typically handed to ACS Courier within a few business days; ACS's own delivery time then applies. You can follow your order on our Track Order page once it ships.
What if I need to return or exchange it?
See our Returns & Refunds page for the full policy and timeframe.
What materials do you use, and how do I care for the bag?
Genuine glass beads with a durable lining. See our How It's Made page for the full materials and care guide.
Can I request a custom bag?
Yes. Visit Custom Bag Requests to tell us what you're picturing, and we'll get back to you.